Call Center Backup
with Snubes
A scalable, cost-effective, on-demand solution that meets your business continuity and disaster recovery needs without straining your resources.
Meet SnubesOrganizations Around the World Trust Snubes for Backup
On Demand Call Center Capacity
By using Snubes' unique widely geographically-distributed call center matching platform of performance certified agents, the impact to your customer support of any interruption is mitigated.
Snubes has an optimized process to gather and define the required parameters and the swap-over procedures in advance. Therefore the backup plan can go live quickly and smoothly not only when anticipated but also in the event of an emergency.
Service Continuity Protection When and How You Need It
Emergency Causes that necessitate an on-demand backup capacity
Reduction of in-house call center capacity from pandemics such as the coronavirus or waves of influenza
Special events, new product launches, or seasonal surges such as holidays
Natural disasters and weather-related events such as hurricanes, droughts, fires and floods, power outages
Terrorist threats, cyber-attacks or security breaches
Geopolitical risks such as political events and financial turbulence
Anticipated Causes that necessitate an on-demand backup capacity
Labor related disputes and walkouts
Switchovers to work-at-home, or to new systems
Weekend and evening, holiday accommodations and time-off
Hiring and retention challenges, training delays
Phase-in-and-out of alternate resources